1. Who these terms apply to
By signing up, placing an order, or using Nfresh in any way, you agree to these terms. If you don't agree, please don't use the service.
2. Eligibility
You must be 18 or older to create an account or place an order. By using Nfresh, you confirm you are an adult.
3. Orders
- An order is a contract: when you tap "Proceed to Checkout" and complete payment (online or COD), you've offered to buy the items at the prices shown.
- We accept the offer when our system confirms stock and your payment. The confirmation appears in the app and via push notification.
- Prices and stock can change between adding to bag and checkout. The price at the moment of payment is the price you pay.
4. Delivery
- Orders placed before the cutoff (typically 22:00 IST) are delivered the next morning by 7 AM in serviced pincodes.
- We only deliver to addresses inside our serviceable pincodes / radius. Out-of-zone customers can register interest for future expansion.
- If you're not at the delivery address, the partner will leave the order at the door per your delivery note. You're responsible for the bag from that point.
5. Payments
- Online payments are processed by Razorpay. Cash on Delivery is available where the admin enables it.
- Failed payments are not charged. If a charge appears but the order didn't go through, contact us within 7 days.
- Wallet credits, when enabled, are non-refundable to bank if classified as Locked Credits — they release on each delivery as bonus credit.
6. Glass-bottle deposit (where applicable)
- Milk and dairy in glass bottles include a refundable deposit per bottle, shown explicitly at checkout.
- Return the empty bottle on your next delivery and the deposit credits back, capped 1-for-1 with the new bottles being delivered.
- Broken or unwashed bottles can be refused at the partner's discretion.
7. Cancellations and refunds
- You can cancel an order before it's marked "preparing" — directly from the order screen.
- Refunds for prepaid orders go back to the original payment method per RBI/Razorpay rules (typically 5-7 working days).
- If we miss a delivery (out of stock, route disruption), we refund automatically and notify you.
8. Wallet (when enabled)
- Wallet recharges go to your Active Balance. Active Balance is refundable to bank on account deletion.
- Bonus credits (Locked Credits) are non-refundable to bank but unlock as Active Balance per delivery.
- Wallet money cannot be transferred to other users.
9. Referrals (when enabled)
- Refer-and-earn rewards are credited only after the referred friend's first order is paid.
- Self-referrals, fake accounts, and abuse void all referral credits.
- Reward amounts are admin-configurable and may change without notice.
10. Account suspension
We can suspend or delete an account that abuses promo codes, files fraudulent chargebacks, harasses partners, or otherwise violates these terms.
11. Liability
To the extent permitted by Indian law, our liability is capped at the amount you paid for the affected order. We don't accept liability for delays caused by weather, government action, or partner unavailability.
12. Changes
We may update these terms. Material changes get an in-app banner; continued use after the change means you accept the new terms.
13. Governing law
These terms are governed by the laws of India. Disputes are subject to the courts of Kadapa, Andhra Pradesh.
14. Contact
Email hello@nfresh.app for any question about these terms.